Roppen Transportation Services Private Limited (“Company”)
provides technology based services for booking two-wheelers (“Vehicle”) to you (“You” or “ Users”) and you agree to obtain certain Services (defined
hereinafter) offered by third party drivers or vehicle operators (" Captains") by means of the Company’s website and the
mobile application “Rapido” (“Platform”).
All the Services provided by the Company to you would be by means of your
between you (the customer) and the Company in the course of provision of
the terms on which users using the Services will be governed.
registering on the Platform or accessing any material or information
through the Platform.
Use of and access to the Platform is offered to You upon the condition of
acceptance of all the terms, conditions and notices contained in this Terms
its sole discretion and posted on the Platform from time to time.
The Platform provides the following services (“Services”)
It allows you to pick up and drop off packages from one location to the
other through the Captains (“Package Services”).
It allows you to avail transportation services provided by the Captains
on our Platform (“Transportation Services”).
The Company shall take your booking request and forward it to the
Captain through an app-based device operating on GPS-GPRS based
device available with the Captain.
The Captain shall have the sole discretion to accept or reject each
request for the Service.
If the Captain accepts the booking request made by the Company, a
notification will be sent you with the information regarding the
Captain including its name, contact number etc.
The Company shall make reasonable efforts to bring you in contact
with the Captain in order to obtain the Service subject to
availability of the Captain in or around your location at the time
of your booking request made to the Company.
For the avoidance of doubt, it is clarified that the Company itself
does not provide the Services. It is the Captain who shall render
the Services to you.
Even after acceptance of booking, the Captain may not reach your
pick up location or decide not to render his services. in which
event the Company shall not be held liable.
You warrant that the information you provide to the Company is
accurate and complete. The Company is entitled at all times to
verify the information that you have provided. You may only access
the Services using authorized means.
The Company shall not be liable if you do not download the correct
Platform or visit the appropriate web portal.
The Company reserves the right to discontinue or introduce any of
the modes of booking Vehicles and/or for providing Package
You will refrain from doing anything which we reasonably believe to
be disreputable or capable of damaging our reputation and will
comply with all applicable laws of the Republic of India.
You will treat the Captain with respect and not cause damage to
their Vehicle or engage in any unlawful, threatening, harassing,
abusive behaviour or activity whilst using their Vehicle;
The Company is not responsible for the behaviour, actions or
inactions of drivers of Vehicles, Captains or quality of Vehicle
which you may use. Any contract for the provision of Vehicle for
the Services is exclusively between you and the Captain and the
Company is not a party to the same.
You agree that You shall not request for Package Services for Items
which are illegal, hazardous, dangerous, or otherwise restricted or
constitute Items that are prohibited by any statute or law or
You also agree that you shall not request for dispatch of item(s)
which require a special transportation permit or require any
special license under applicable law.
The Company does not check or verify the packages that are being
picked up and dropped off on behalf of You or the Items that are
being delivered to You by the Captain, and therefore the Company
shall have no liability with respect to the same. However, if it
comes to the knowledge of the Company that You have packaged any
illegal or dangerous substance or availed the Package Services
using the Platform to deliver any illegal or dangerous substance,
the Company shall have the right to report You to the government
authorities and take other appropriate legal actions against You.
You agree that before requesting a Package Service, You are well
aware of the contents of the package sent or requested by You
through registered Captain, and that such contents are legal and
within limits of transportation under any applicable laws. Such
contents shall not be restricted and/or banned and/or dangerous
and/or prohibited for carriage (such items include, but are not
limited to, radio-active, incendiary, corrosive or flammable
substances, hazardous chemicals, explosives, firearms or parts
thereof and ammunition, firecrackers, cyanides, precipitates, gold
and silver ore, bullion, precious metals and stones, jewellery,
semi-precious stones including commercial carbons or industrial
diamonds, currency (paper or coin) of any nationality, securities
(including stocks and bonds, share certificates and blank signed
share transfer forms), coupons, stamps, negotiable instruments in
bearer form, cashier's cheques, travellers’ cheques, money orders,
passports, credit/debit/ATM cards, antiques, works of art, lottery
tickets and gambling devices, livestock, fish, insects, animals,
plants and plant material, human corpses, organs or body parts,
blood, urine and other liquid diagnostic specimens, hazardous or
bio-medical waste, wet ice, pornographic materials, contraband,
bottled alcoholic beverages or any intoxicant or narcotics and
psychotropic substances or any other prohibited material or
material for the transportation of which specific
authorisation/license is required under applicable laws).
You also agree that, upon becoming aware of the commission any
offence by You or Your intention to commit any offence upon
initiating a Package Service or during a Package Service of any
Item(s) restricted under applicable law, the Captain may report
such information to Company or to the law enforcement authorities.
You agree that you will be solely responsible for the packages
handed over to the Captain and shall be prudent not to handover
expensive items to the Captain. You will be solely responsible for
any loss or damage to the goods, in case of any theft or any other
incidents to the packages by the Captain.
You can initiate a transaction on the Platform by which You may
(through the help of a Captain) send packages at a particular
location. The Package Services are provided to You directly by the
Captain and Rapido merely acts as a technology platform to
facilitate transactions initiated on the Platform and Rapido does
not assume any responsibility or liability for any form of
deficiency of services on part of the Captain.
By using the Platform of the Company, you further agree that:
You will download the Application for your sole, personal use and
will not resell it to a third party;
You will not authorize others to use your account;
You will not assign or otherwise transfer your account to any other
person or legal entity;
You will not use the Application for unlawful purposes, including
but not limited to sending or storing any unlawful material or for
You will not use the Application to cause nuisance, annoyance or
You will not impair the proper operation of the network;
You will not try to harm the Application in any way whatsoever;
You will not copy, or distribute the Application or other Company
Content without written permission from the Company;
You will keep secure and confidential your account password or any
identification which the Company may provide you which allows
access to the Application;
You will provide the Company with whatever proof of identity we may
You will only use an access point or 3G data account (AP) which you
are authorized to use;
You will not use the Application with an incompatible or
If within 24 hours a user creates more than one account on the same
device, Rapido has the right to terminate his/her account;
21.Transportation Services are presently unavailable in Maharashtra.
22.The Company reserves the right to immediately terminate your use of the
Application should you not comply with the any of the rules provided in the
3. PAYMENT FOR SERVICES
You shall be required to pay charges for the Services used by you
either by using the online payment gateway provided in the Platform
or by paying cash to the Captains.
The rates of the Services shall be notified on the website and
mobile application of the Company.
The charges for the Services shall be updated or amended from time
to time at the sole discretion of the Company and it shall be your
responsibility to remain informed about the charges for the
You agree that you will pay for all Services you purchase from the
Captain either by way of credit card or debit card or by cash. In
the event the payment cannot be accepted through debit card/credit
card/Platform, you shall be required to pay the charges for the
Services availed by way of cash.
Any payment made is non-refundable. At the end of the trip for the
Transportation Services, we will facilitate for you to receive a
copy of the invoice from the Company on your registered e-mail
account with the Company. You shall pay the service fees for
availing the Package Service at the end of the completion of such
services, as may be displayed to You on the Platform. You cannot
initiate another Package Service until You have paid for the
previously completed Package Service.
It is clarified that the term “Trip” includes a trip for
transportation of a passenger by the Captain.
The Company provides an insurance policy for the Users availing the
Transportation Services and the information on the same is
available on the Platform once the Services are availed by the
The customer will be required to indicate the accurate address for
the delivery of the parcel/good and also an accurate return address
in case the parcel/good cannot be delivered for any reason
whatsoever at the delivery address.
It is clarified that the transit will commence from the moment the
parcel/good is securely handed over to the Captain by the customer
till the moment the Captain arrives at the delivery address or as
near to the indicated delivery address as may be possible.
In the event the Captain is not able to deliver the parcel/good at
the indicated address for any reason whatsoever then the Company
shall not be liable for any damages arising to the parcel/goods
while delivering the parcel/goods at the return address as provided
by the customer.
The information, recommendations provided to you on or through the
website, or the Platform is for general information purposes only
and does not constitute advice.
The Company will reasonably keep the website and the application
and its contents correct and up to date but does not guarantee that
the website and/or application are free of errors, defects, malware
and viruses or that the website and/or application are correct, up
to date and accurate. The Company shall not be liable for any
damage arising from the same.
The Company shall further not be liable for damages resulting from
the use of or the inability to use the website or the application,
including – but not limited to – damages resulting from failure or
delay in delivery of electronic communications, interception or
manipulation of electronic communications by third parties or by
computer programs used for electronic communications and
transmission of viruses.
The quality of the Services requested through the use of the
Platform is entirely the responsibility of the Captain who
ultimately provides such Services to you and the Company is not
liable for the same. However, any complaints about the Services
provided by the Captain should be submitted to the Company by an
email as notified from time to time.
6. INTELLECTUAL PROPERTY RIGHTS
The Company is the sole owner and lawful licensee of all the rights
to the web site, Platform or any other digital media and its
contents. The content means its design, layout, text, images,
graphics, sounds, video, etc. the website, Platform or any other
digital media content embody trade secrets and intellectual
property rights protected under worldwide copyright and other laws.
All titles, ownership and intellectual property rights in the
website and its content shall remain with the Company, its
affiliates, agents, authorized representatives or licensor's as the
case may be.
Company are hereby reserved. The information contained in this
Platform and/or website is intended, solely to provide general
information for the personal use of the reader, who accepts full
responsibility for its use.
The Company does not represent or endorse the accuracy or
reliability of any information or advertisement contained on,
distributed through, or linked, downloaded or accessed from any of
the services contained on this website or Platform, or the quality
of any products, information or other materials displayed, or
obtained by you as a result of any product, information or other
materials displayed, or obtained by you as a result of an
advertisement or any other information or offer in or in connection
with the service.
All related icons and logos are registered trademarks or service
marks or word marks of the Company in various jurisdictions and are
protected under applicable copyrights, trademarks and other
proprietary rights laws. The unauthorized copying, modification,
use or publication of these marks is strictly prohibited.
All the contents on this website and/or Platform is copyright of
the Company except the third party content and link to third party
website on our website and/or Platform.
Subject to your compliance with these Terms, the Company grants you
a limited non-exclusive, non-transferable license to download and
install a copy of the Platform on a single mobile device that you
own or control and to run such copy of the Platform solely for your
own personal use.
You shall not do the following:
license, sublicense, sell, resell, transfer, assign, distribute
or otherwise commercially exploit or make available to any
third party the Platform in any way;
modify or make derivative works based upon the Platform;
create Internet "links" or "frame" or "mirror" any application
on any other server or wireless or Internet-based device.
8. Reverse engineer or access the Platform in order to:
design or build a competitive product or service,
design or build a product using similar ideas, features, functions or
graphics of the Platform, or
copy any ideas, features, functions or graphics of the Platform, or
launch an automated program or script, including, but not limited to,
web spiders, web crawlers, web robots, web ants, web indexers, bots,
viruses or worms, or any program which may make multiple server
requests per second, or unduly burdens or hinders the operation and/or
performance of the Platform.
7. THIRD-PARTY LINKS
During the use of the website or the application, links to websites
that are owned and controlled by third parties may be provided from
time to time in order to enter into correspondence with, purchase
goods or services from, participate in promotions of third parties.
These links take you off the website, the application and are
beyond the Company's control.
During use of the website and the application, you may enter into
correspondence with, purchase goods and/or services from, or
participate in promotions of third party Captains, advertisers or
sponsors showing their goods and/or services through a link on the
website or through the application or Service. These links take you
off the website, the application and the Service and are beyond the
Company's control. You therefore visit or access these websites
entirely at your own risk.
Please note that these other websites may send their own cookies to
users, collect data or solicit personal information, and you are
those websites prior to using them.
8.TERM AND TERMINATION
The contract between the Company and you is concluded for an
indefinite period. You are entitled to terminate the Contract at
all times by permanent deletion of the Platform installed on your
mobile device, tablet or any electronic device capable of using the
Platform thus disabling the use by you of the Platform and the
The Company is entitled to terminate the contract at all times and
with immediate effect (by disabling your use of the application and
the Service) if you: (a) violate or breach any term of these Terms
of Use, or (b) in the opinion of the Company, misuse of the
Platform or the Service.
The Company is not obliged to give notice of the termination of the
contract in advance. After termination the Company will give notice
Neither party hereto shall be responsible for delays or failures in
performance resulting from acts beyond its reasonable control and
without its fault or negligence. Such excusable delays or failures
may be caused by, among other things, strikes, lock-out, riots,
rebellions, accidental explosions, floods, storms, acts of God and
You will indemnify and hold the Company harmless, from any and all claims,
losses, liabilities, damages, expenses and costs (including attorneys’ fees
and court costs) which result from a breach or alleged breach of these
10. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION
respects in accordance with the laws of the Republic of India.
Subject to the provisions made in Clause 10.3, the Parties hereby
submit to the exclusive jurisdiction of the courts of Bangalore,
shall be settled amicably by the Parties. In the event no amicable
settlement is arrived at within a period of fifteen (15) days from
the date of first initiation of the dispute by one Party to other,
the Parties shall resolve the dispute by means of arbitration
pursuant to the Arbitration and Conciliation Act, 1996.
The arbitration proceedings shall be conducted by an arbitral
tribunal comprising of 1 (one) arbitrator mutually appointed by you
and the Company.
The arbitration proceedings shall be conducted in English language
only and the seat for arbitration shall be Bangalore, India.
The award of the arbitral tribunal shall be final and binding.
written approval of the Company.
required, at the discretion of the Company.
invalid, unenforceable or prohibited by applicable laws of the Republic of
India , such provision or part of provision shall be severed from these
thereof and such provision or part thereof shall be inoperative and shall
not be part of the consideration moving between you and the Company hereto
like effect as though such provision was not included herein.
The Company may give notice by means of a general notice on the
Application, or by electronic mail to your email address on record in the
Company's account information, or by written communication sent by regular
mail to your address on record in Company's account information.